Refund policy

At UNFOLD APPAREL, we want you to feel completely confident about every purchase. If your order is not right for you, you may request a return or exchange in accordance with the terms below.

Last updated: 10 September 2026

1. Return and Exchange Eligibility

You may submit a return or exchange request within 48 hours of receiving your order.

To qualify for a return or exchange, the product must:

  • Be unworn, unused and unwashed;
  • Be in its original condition;
  • Have all original tags, labels and packaging attached;
  • Be free from stains, perfume, body odour, damage or alterations; and
  • Be accompanied by the original order number or proof of purchase.

Products that do not meet these conditions may be returned to the customer without a refund or exchange.

2. How to Request a Return

To request a return, email our customer support team at support@unfoldapparel.in within 48 hours of delivery.

Please include the following information:

  • Your full name;
  • Your order number;
  • The product you wish to return;
  • The reason for the return; and
  • Clear photographs or an unboxing video if the item is damaged, defective or incorrect.

Please do not send a product back before receiving return instructions from our customer support team. Unauthorised returns may not be accepted.

3. Return Shipping Charges

For change-of-mind, size or preference-based returns, the customer is responsible for the return shipping charges.

If you receive a damaged, defective or incorrect product, UNFOLD APPAREL will arrange or reimburse reasonable return shipping charges after the issue has been verified.

Original delivery charges are non-refundable unless the return results from an error by UNFOLD APPAREL or the product received was damaged, defective or materially different from the product ordered.

4. Exchanges

Exchanges may be requested within 48 hours of delivery for another available size or eligible product.

All exchanges are subject to product availability. If the requested replacement is unavailable, we may offer:

  • An alternative product;
  • Store credit; or
  • A refund to the original payment method.

For size or preference-based exchanges, the customer may be responsible for return and reshipping charges. If an exchange is required because we sent a damaged, defective or incorrect product, the applicable shipping charges will be covered by UNFOLD APPAREL.

5. Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered. If the product is damaged, defective, incorrect or materially different from its website description, contact us promptly at support@unfoldapparel.in.

After verification, we will offer an appropriate replacement, exchange or refund in accordance with applicable consumer protection requirements.

6. Products That Cannot Be Returned or Exchanged

The following products are generally not eligible:

  • Products marked as final sale or non-returnable before purchase;
  • Personalised, customised or made-to-order products;
  • Products that have been worn, washed, altered or damaged after delivery;
  • Products without their original tags, labels or packaging;
  • Products showing stains, perfume, body odour or other signs of use; and
  • Gift cards, promotional gifts or complimentary products.

These exclusions do not limit any rights available for products that are defective, damaged, incorrect or not as advertised.

7. Refund Inspection and Approval

Once we receive the returned product, our team will inspect it to confirm that it meets the return eligibility requirements.

We will notify you by email or another available contact method after the inspection. If approved, your refund will be initiated within 7–10 business days.

8. Refund Method and Processing Time

Approved refunds for prepaid orders will be issued to the original payment method used for the purchase.

For Cash on Delivery orders, we may request your bank account or UPI information to process the refund securely.

After a refund has been initiated, the time required for the amount to appear in your account may vary depending on your bank, payment provider or card issuer.

9. Order Cancellations

You may request an order cancellation before the order has been processed or shipped by contacting us at support@unfoldapparel.in.

Once an order has been shipped, it cannot be cancelled and will instead be handled under this Return, Exchange and Refund Policy.

10. Colours, Prints and Product Appearance

We make every reasonable effort to display product colours and printed artwork accurately. However, minor colour differences may occur because of screen settings, lighting, fabric texture and the printing process.

Minor variations that do not materially affect the product may not be treated as manufacturing defects.

11. Contact UNFOLD APPAREL

For questions about a return, exchange, cancellation or refund, contact:

UNFOLD APPAREL Customer Support
Email: support@unfoldapparel.in
Website: https://unfoldapparel.in/